Privacy Policy

Titan Core Dental Lab ("Titan Core Dental," "we," "our," or "us") is committed to protecting the privacy and security of Protected Health Information (PHI) and Personal Information (PI) we receive in the course of providing dental laboratory services. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable privacy laws to ensure confidentiality and integrity of sensitive information.

This Privacy Policy explains how we collect, use, disclose, safeguard, and retain your information.

Information We Collect

In the course of providing services, we may collect:

Practice and Business Information: Dentist names, dental practice addresses, business phone numbers, fax numbers, and email addresses.
Clinical Information: Patient initials or identifiers, case prescriptions, diagnostic data, treatment plans, intraoral scans, photographs, models, and clinical notes necessary for the fabrication of dental prosthetics.
Billing and Financial Information: Practice billing details, payment transactions, and invoice records.
Website and Communication Data: IP addresses, browser types, device identifiers, and online interaction data through cookies or related technologies.

How We Use Information

We use the information we collect to:

Fulfill dental laboratory services and complete prescribed cases
Communicate with dental offices regarding case details, adjustments, billing, and logistics
Maintain compliance with federal, state, and industry regulations
Enhance quality control and internal staff training
Improve our services and secure our website and communication platforms

We do not use patient clinical data for marketing purposes.

Disclosure of Information

Titan Core Dental Lab limits disclosure of information in accordance with HIPAA regulations. Information may be shared:

With authorized practice personnel for case coordination and delivery
With trusted third-party vendors under Business Associate Agreements (BAAs) for services such as secure payment processing, case management, IT support, or cloud data storage
If required by law, subpoena, court order, or government investigation
To prevent or mitigate a serious threat to health or safety

We do not sell, rent, or distribute PHI or practice information to unauthorized third parties.

Safeguarding Your Information

We employ administrative, technical, and physical security measures to protect PHI and PI, including:

Secure servers and encrypted communication channels
Password-protected systems with role-based access
Secure file transfer protocols (SFTP) for digital files
Staff HIPAA compliance training
Regular internal audits and compliance reviews

Although we follow industry best practices, no system can guarantee absolute security. We remain committed to maintaining the highest security standards.

Retention and Destruction of Information

We retain client and case records for the duration required by federal and state laws. When information is no longer needed, we follow secure destruction methods, including document shredding and permanent digital deletion.

Your Rights

As a dental provider, you have the right to:

Access your submitted case information
Request amendments to your case records
Request restrictions on certain uses and disclosures
Receive an accounting of disclosures
File a complaint if you believe your privacy rights have been violated

Requests must be submitted in writing to our contact address listed below.

Website Use and Cookies

Our website may collect basic anonymized usage data through cookies to improve functionality and user experience. You can adjust your browser settings to disable cookies if preferred.

Changes to This Privacy Policy

Titan Core Dental Lab may update this Privacy Policy as necessary to reflect changes in operations, technology, or legal requirements. Updates will be posted with a new "Effective Date" and available upon request.

Contact Us

For questions about this Privacy Policy, HIPAA compliance, or to exercise your privacy rights, please contact:

Titan Core Dental Lab
1712 Pioneer Ave, Ste 115
Cheyenne, WY 82001
Phone: (888) 984-8262
Email: TitanCoreDental@gmail.com